Chetan Mankame
IRO — INVESTOR RELATIONS OFFICER
A seasoned professional in the asset management industry with over 30 years of experience across customer experience, digital operations, branch operations, digital transformation, business development and project management. Prior experience includes leading enterprise-wide digital, customer service and compliance transformation programs driving cross-functional collaboration and technology-led solutions across leading institutions such as Reliance Mutual Fund, Prudential ICICI Mutual Fund, Standard Chartered Mutual Fund, IDFC Mutual Fund and Bandhan Mutual Fund. Earlier roles also encompassed PMS operations at IDFC Mutual Fund. The overall experience reflects a strong focus on scalable processes, regulatory alignment and enhanced stakeholder experience. In the current role, he will be responsible for overseeing end-to-end RTA operations, investor servicing, branch operations and digital initiatives at Carnelian Mutual Fund, with a focus on efficiency and service quality.
Roles and Responsibilities and Key Result Areas (KRAs) for Risk Management
The IRO shall be responsible for the governance of the respective risk types.
In respect of respective risk type, the IRO shall ensure:
- Adherence to the guidelines pertinent to SEBI in respect of RMF and relevant principles thereunder including risk identification, risk management, risk reporting (both periodic and escalation of material incident) and corrective actions taken.
- Defining specific responsibility regarding risk management of key personnel reporting to them.
- Maintaining risk level as per the risk metric.
- The IRO shall take immediate corrective action for non-compliance or major finding post approval from CEO as per DoP and shall report to CRO regarding the risk reports.
- The IRO shall escalate to CEO and the CRO any major findings reported by respective risk management function.