Investor careFrequently asked questionsHave queries? Find answers to all your questions about Carnelian's services and offeringsKYCPurchaseSwitchRedemptionSIPNRIIDCWAccount StatementNon-Financial transactionDematTransmissionSTPSWPUPI PaymentIncapacitated InvestorTransfer of units in SOA modeKYCPurchaseSwitchRedemptionSIPNRIIDCWAccount StatementNon-Financial transactionDematTransmissionSTPSWPUPI PaymentIncapacitated InvestorTransfer of units in SOA modeKYCWhat is KYC?When is KYC done?Why is KYC compulsory?What are the benefits of KYCMeaning of different types of KYC statuses for Mutual FundsKYC ValidatedKYC RegisteredKYC on HoldKYC status can be checked from the following platformsHow KYC can be validated:Is KYC applicable to minor? What are the documents required in cases of minor’s KYC?Do the details on the KYC form have to match the documents?Is self-certification of documents mandatory?Do I need to carry original documents for verification?What if my current address is different from my permanent address?How should a sole proprietor apply?PurchaseWho can invest in Mutual funds?Who cannot invest in Mutual funds?What will be the NAV while we do lumpsum investments?What is stamp duty and whether it is applicable on my purchase?What if the NFO Purchase transaction gets rejected?What are the payment modes available for making purchase in a scheme?What documents (offline mode) needs to be submitted by investors (other than Individual) to buy units from the Mutual Fund?SwitchWhat is Switch?Can an investor switch from Regular to Direct Plan and vice versa?Can an investor switch from IDCW to Growth option and vice versa?What is the minimum switch amount?What are the exit load or any other charges while we switch the schemes?What is the Cut off for doing the switch?Can the investor submit switch request with Carnelian Mutual Fund once the units are dematerialized?RedemptionWhat is Redemption?What happens if I don't claim my redemption amount for many years?What is the minimum amount for redemption?What is Cut-off timing for making redemption transaction?What is the applicable NAV for redemption transaction?What is the Turn Around Time (TAT) for redemption payment?What are the different types of Redemption payout modes?How will the redemption request be processed if an investor mentions both amount and units in the request/ doesn’t specify the number of units or the amount to be redeemed/ specified insufficient amount/ units?What will be the applicable Exit load while redeeming from existing investments?What will be Tax Applicable while an investor redeems from the existing schemes?What is the process to receive unclaimed redemption payment?SIPWhat is SIP ?What will be the frequency options available in SIP?How can we register SIP?What are the Payment Facilities in SIP?What will be the default frequency for SIP if nothing is specified in the application form?What will be the Scheme name if nothing is specified in the SIP Mandate form?What will happen if the investor does not specify the SIP end date in the application form?Can the investor register for multiple SIPs in the same scheme?How can an investor cancel an existing SIP in the folio?Can an investor Modify Existing SIP?What is the minimum instalments required for SIP?Can we pause SIP?NRIWho is a Non-Resident Indian (NRI)?Will the redemption proceeds be transferred in Indian Rupees or the foreign currency?Who is a Person of India Origin (PIO)?What are the different types of rupee accounts permitted to be maintained?What are NRE and NRO accounts?Does an NRI require any approval from the RBI to invest in mutual fund schemes?Can an NRI invest in mutual funds in India?Can an NRI invest in foreign currency?When will the TDS certificate be issued?How will the redemption proceeds be paid to NRI?Process for redemption proceeds where investments were made on non-repatriation basisIf nominee is a NRI & do not intent to apply for PAN / KYC, how the transmission would take place?Transmission process for NRI V/s OCI card holders?Can a Power of Attorney holder invest on behalf of the NRI investor?Permissible Tax status changeHow to change the Tax status?IDCWWhat is Income Distribution Cum Capital Withdrawal (IDCW)?What is the Turn Around Time (TAT) for IDCW payment?What are the different types of IDCW payout modes?What is the process for revalidation / correction of IDCW cheque/pay order?What is the process to receive unclaimed IDCW payment?What will be the Tax applicability on IDCW?Account StatementWhat is a Consolidated Account StatementWho issues the CAS?When does one receive the Consolidated Account Statement?Which transactions are included in MF CAS?Will all of my portfolios be included in a single CAS?What happens if there are no financial transactions in any month in a particular portfolio?What if there are no financial transactions in my folio for a long period?I hold units in the dematerialised mode. Will I get a CAS?Will minor's portfolios be considered for consolidation?What other information is included in the CAS, apart from financial transactions?Do you also get an individual statement from the AMC?What should I do if some of my portfolios are not reflected in the monthly CAS?How to get CAS for Mutual Fund Investment?Non-Financial transactionHow to Update Contact DetailsHow to Update Nominee?How to Change Address?How to Change Bank Mandate?How to Change Name?How to Change TAX Status?How to make correction in TAX status in a folio?How to add Multiple Bank Mandate?How to Register Form 15H & 15G?How to Update Date of Birth (DOB)?How to Change Broker Code?How to change PAN details in a folio?How to Update FATCA Details?How to Consolidate Folio's?How to Change Mode of Holding?How to Register POA (Power of Attorney)?How to Cancel POA(Power Of Attorney)?How to Register Lien?What documents are required for Minor attaining Major (MAM)?How to Cancel Lien?How to change Guardian?DematWhat is De-materialization or conversion of Mutual fund Units into Demat mode?Can Non Resident Indians (NRIs) convert their Mutual Fund Units into dematerialized form through their DPs?What will happen if there is a discrepancy in the details provided to the AMC and that provided to my demat service providers?How do I redeem the units which are in my demat account?When will the units reflect in my demat account?What is the procedure to convert my physical mutual fund units into demat form?What is the procedure to convert my mutual fund units from demat mode to physical form?Can I transfer partial units of my schemes from Demat to Physical or vice- versa?Will I be able to convert my folio from demat to physical or vice-versa if I have a lien marked under my folio?Will I be in receipt of any rejection intimation from the fund house/RTA?Can I submit a request for change in my personal details to Mutual Fund?TransmissionDocuments required for Deletion of names of the deceased unit holders in case of death of 2nd and/or 3rd HolderCan Transmission be done online?Documents required for Transmission of Units to surviving unit holder(s) in case of death of the 1st holderDocuments required for Transmission of Units to the registered Nominee/s in case of death of Sole or All unitholdersDocuments required for Transmission of Units to the claimant/s on death of the Sole unitholder or ALL unitholders, where there is NO nomination has been registeredDocuments required for Change of Karta upon death of the Karta of Hindu Undivided Family (HUF)Documents required for Transmission of Units to the Claimant/s upon death of the Karta of HUF, where there is no surviving co-parcener or the HUF has been dissolved/partitioned after demise of the KartaIs Death certificate issued by other countries accepted?What if claimant/ third party puts claim for transmission of units after units are transmitted to Registered Nominee?Transmission process for NRI V/s OCI card holders?Can an investment be redeemed immediately after transmission?What is the procedure for transmission of units under Exchange Traded Funds and units held in demat mode?Transmission process for AOP / BOI / Corporate / Trust / Partnership Firm?Will any capital gains tax be applicable on Transmission of units to the nominee?STPWhat does STP stand for and what does it mean?How can we register STP?What date can we choose for STP?What will be the minimum amount for STP?What Frequency can I choose to start a STP?What will be the minimum number of installments require for STP?What will be the exit load applicable for STP?What happens if the balance amount is not maintained in the source scheme?SWPWhat is Systematic withdrawal Plan (SWP) ?How can we register SWP?What will be the exit load applicable for SWP?Can we modify SWP?What are the circumstances leading to cessation of SWP?Can an investor opt for additional subscription in order to keep his SWP active?What is the TAT (Turn around time) for registration and cancellation of SWP?UPI PaymentWhat are Standardised, Validated & Exclusive UPI IDs?Why has SEBI introduced these UPI IDs?What does a genuine Mutual Fund UPI ID look like?What is the green-triangle thumbs-up icon?How do I know if a QR code is genuine?Can someone create a fake ID that looks similar?How can I double-check the authenticity of a UPI ID?Do I need a new UPI ID as an investor?Can I still use NEFT, RTGS, IMPS or cheques?What is the UPI transaction limit for Mutual Fund purchases?Can I make multiple UPI payments in a single day?What happens if I enter the wrong UPI ID?Will this impact my existing SIPs?What about new SIPs or renewals?What will I see on my UPI app when paying?What happens if my UPI payment fails?Whom should I contact for failed or pending payments?Will refunds come through the validated UPI ID?What if I accidentally pay to the wrong (non-validated) UPI ID?Will platforms like Groww, Zerodha, Kuvera, Paytm Money support validated UPI IDs?Will I be charged for using the new UPI ID?Does this change will impact NAV applicability of Purchase transaction?Does it affect redemptions or switch transactions?Incapacitated InvestorCommon SOP for operation of accounts in case of an incapacitated investor Applicable to Mutual Funds w.e.f December 15, 2025Transfer of units in SOA modeTransfer of Units in SOA Mode.How can distributor get empanelled with Carnelian AMC ?Financial transaction routed through Investor / distributor app and website.SOP for accepting email transactions in accordance with AMFI Best Practice Circular no. 118/ 2024-25 dated 31 Jan 2025.
